• What is my Account?

From my account, you can access all the information related to your order(s).

It gives you complete control to do the following:

  • Edit your personal information like Name, Address, etc.
  • Change password
  • Check your order history.
  • How Do I Know Once My Order Is Confirmed?

Once your payment is authorized and your order is completed, you will receive  a n email from Eternity by Sakshi confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.

  • Do You Take Orders Over Phone?

We do not take orders over the phone. The customer would have to place an order on www.sierrathelabel.com by themselves.

  • What is the estimated delivery time?

           The delivery time varies from cities to cities. Typically, it takes 4-5 days for all   metros & Tier 1 cities. Tier 2 & 3 cities may take 5 to 6 days. Some cities in North     East India & J&K etc. may take minimum 7 to a maximum of 10 days. Due to unforeseen reasons, there might be delay in shipments and would appreciate your patience. We would try our best to get your shipment delivered asap.

          Once the order is placed, we ship the order through one of our various   c ourier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and an SMS informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
  • How to check status of my order?

To check the status of your order, scroll down to the bottom most section. There you can find ‘TRACK ORDER’ you can enter the details like order id, AWB no . We will also email you when there is a status update to your order.

  • I placed an order twice.

In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.

  • How do I find product on the website?

           We have made an elaborate structure of categories and subcategories on the   Home Page to help you find what you are looking for.If you are unable to locate the item in the given filters, you can simply type the name in search bar and check the relevant results. You can reach us too for direct link.

  • How can I find out about the details about product sizing and material?

           All the products listed on our website have detailed product descriptions.    When you click on the product you like, you will be taken to the Product Page. On this page, you can find details such as Material, Colour and Washing Instructions mentioned in details.

  • Are there any shipping charges?

We ship free in India and worldwide shipping is free above 10K.

  • Do you ship Internationally?

           Yes we do ship Internationally.

  • Who bears the custom charges?

           Customers have to bear custom charges or any other additional charges.

  • What do I do if my shipment has tampered?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at info.sierrathelabel@gmail.com mentioning your Order ID. We will personally ensure that a brand-new replacement is issued to you with no additional cost.

  • What happens in case my order is not delivered?

In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in the case of packages for which we do not have tracking details, we will assume in good faith that the package delivery was not attempted and we will refund the entire amount within 7-10 days from the date of raising a complaint with us.

  • What is your return policy?

Return accepted only if received wrong product. Products bought during sale can only be exchanged and are non-refundable.

  • What should I do in case manufacturing defect/wrong product/damaged product?

If you have received a defective or wrong product, it will be eligible for replacement. You can return it to us and the shipping charges including the reverse shipping charges will be borne by us. We may request you to send us a snapshot of the defect at info.sierrathelabel@gmail.com Or contact us on +91 8850510552.

  • When are returns and exchange not possible?

We don't take returns or exchanges but still in case of wrong product received or has some major weaving defect we take it into consideration and when the below-mentioned points are not fulfilled, returns or exchanges are not possible.

  • 1. The return needs to be initiated within 3 days from the date of delivery
  • 2. Item(s) of the order should not be used or damaged.
  • 3. Tags of the items should be intact and not removed.
  • 4. If the saree has been ordered with fall and edging.
  • 5. If the product is customised on your request.

Online Payment: For Orders placed through Online Payment, refunds will be done through payment gateway to the account/card/wallet from which the original payment was made. The refunds will happen within 7-8 days of items being received at the warehouse. It typically takes 1-2 days for refunds to reflect into your account which is completely dependent on your bank.

COD Orders: Not accepted

  • Do you have cancellation/refund policy for international customers?

           No we Don’t.